Order Related

Are you facing any order-related issue?

We are here to help you with a list of some helpful queries that can resolve your problem.

How can I change my delivery address?

1. Before the order is dispatched, cancel the order on the website and place the order again with the correct address.

2. Contact our customer care team to change the delivery address.

By Email: info@playR.co.in By Phone: +912240160382

Note: The delivery address cannot be changed once the product has been dispatched from our warehouse.

How can I cancel my order?

1. Before Dispatch: You have the option to cancel your order before it is dispatched from our warehouse. If you have an existing account, follow the steps mentioned below: Login to your account Go to manage your order. Cancel the desired order. However, if you do not have an account and signed in as a guest user - we advise you to create your account with the same guest user mail id. This way you’ll have access to your current and all past order details.

2. After Dispatch: Since the order has already been packed and/or dispatched, the cancellation option is not available.

How can I retrieve my lost invoice?

To get your invoice for the purchase please follow these steps:

1. playR website Login to your account (If you don’t have an account, please create one using the same email ID which was used to place the order) -> Click on “My account” section in the top right corner of the webpage -> Click on “Manage your order” -> Click “Download” in the Invoice column against the order for which you need the invoice.

How can I change my product colour?

1. Before the order is dispatched, cancel the order on the website and place the order again with the desired product color.

2. Changes/modifications requested in products, contact number, address, and/or Pin code cannot be processed because we cannot make any changes in the order once completed. We would suggest you cancel the order and place another order with the correct information. Note: Product Colour cannot be changed once the product has been dispatched from our warehouse.

Why is the delivery status marked as "Delivered" when my product has not been delivered yet?

1. Please get in touch with the customer care executive of the respective courier partner to know the exact status of your shipment. OR

2. Contact the playR support team at 022-40160383. You can also email your query at info@playR.co.in within 48 hours otherwise our team will not be able to help you for resolving the issue.